Privacy Policy

1. Who we are

Seller Guide is operated by Know Now Solution, with its office at Ansal Corporate Plaza, Block C2, Carterpuri Road, Palam Vihar, Gurugram, Haryana 122017, India. For privacy questions, contact contact.sellerguide@gmail.com or knocknowsolution@gmail.com or call +91-9013021037.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details such as name, email address, phone number, company name, and business address submitted through our contact form or email.
• Service-related business information such as marketplace account identifiers, catalog files, product content, advertising preferences, and performance reports needed to deliver contracted services.
• Technical information such as browser type, device information, and approximate location derived from standard web logs when you visit our website.
• Communication records from inquiries, onboarding discussions, and support correspondence.

We do not require website visitors to create an account or log in to view information about our services.

3. How we use information

• Respond to inquiries and provide quotes for our services.
• Deliver catalog management, listing optimization, account management, advertising support, creative production, and related marketplace services.
• Improve our website content, service quality, and customer communication.
• Meet legal, tax, accounting, and contractual obligations, including marketplace policy requirements applicable to our work.
• Protect against fraud, misuse, security incidents, and unauthorized access.

4. Legal bases and purposes

We process information to perform contracts with clients, respond to pre-contract inquiries, pursue legitimate business interests such as service improvement and security, and comply with applicable law. Where consent is required for a specific activity, we request it before proceeding.

5. Sharing of information

We do not sell personal information. We may share information only with:

• Authorized team members and contractors who need access to perform contracted services under confidentiality obligations.
• Technology and communication providers that host email, file storage, or analytics tools used to operate our business, subject to appropriate safeguards.
• Marketplaces and platforms when required to perform services you have requested, such as uploading listings or managing advertising campaigns.
• Regulators, courts, or law enforcement when disclosure is legally required.

6. Amazon and marketplace data handling

When we process Amazon or other marketplace seller data as part of a service engagement, we use that data only for the purposes authorized by the seller and permitted under applicable marketplace agreements and Amazon's Data Protection Policy. We do not use marketplace data for unrelated marketing, unauthorized redistribution, or competing seller intelligence. Access is limited to personnel who require it for service delivery.

7. Storage, retention, and deletion

We retain information only for as long as needed to provide services, maintain business records, resolve disputes, and meet legal requirements. When information is no longer required, we delete or anonymize it using reasonable methods. Clients may request deletion of personal data by contacting us, subject to legal retention obligations.

8. Security measures

We implement administrative, technical, and organizational measures appropriate to the sensitivity of the information we handle. These measures include access controls, use of secure communication channels where available, staff confidentiality expectations, and review of third-party tools. No method of transmission or storage is completely secure; we continuously work to reduce risk.

9. Cookies and website analytics

Our website may use essential cookies required for basic functionality and limited analytics to understand aggregate traffic patterns. We do not use intrusive advertising pop-ups or excessive tracking scripts. You can control cookies through your browser settings.

10. Your rights and choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask us to restrict or clarify how your information is used. To exercise these rights, email contact.sellerguide@gmail.com or knocknowsolution@gmail.com. We will respond within a reasonable period.

11. Children's privacy

Our services are directed to businesses and adult professionals. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically.

13. Contact for privacy requests

Know Now Solution
Ansal Corporate Plaza, Block C2, Carterpuri Road, Palam Vihar, Gurugram, Haryana 122017, India
Email: contact.sellerguide@gmail.com · knocknowsolution@gmail.com
Phone: +91-9013021037